At H3H3.site, we are committed to providing valuable biolink and shortlink services that streamline your online presence. We understand that circumstances can change, and we want to ensure clarity regarding our refund process for our various subscription plans.
Please read our refund policy carefully to understand your options.
General Refund Principles
- All refund requests must be submitted through our designated support channel.
- Refunds, where applicable, will be processed back to the original payment method used for the subscription.
- Please allow a reasonable time for the refund to appear on your statement once processed by H3H3.site (typically 5-10 business days, depending on your bank or payment provider).
1. Monthly Subscriptions
- No Refunds After Initial Charge: Due to the nature of monthly billing for immediate service access, we do not offer refunds for any portion of the current month's subscription fee once it has been charged.
- Cancellation: You may cancel your monthly subscription at any time. Cancellation will prevent any future monthly charges, and your service will remain active until the end of your current paid billing period.
2. Annual Subscriptions
- 14-Day Full Refund Window: You are eligible for a full refund of your annual subscription fee if you request it within fourteen (14) days of your initial purchase date.
- After 14 Days: After the 14-day refund window, annual subscriptions are generally non-refundable. We do not offer pro-rata refunds for partial use of the annual term.
- Cancellation: You may cancel your annual subscription at any time to prevent auto-renewal for subsequent years. Your service will remain active until the end of your current paid annual term.
3. Lifetime Subscriptions
- 30-Day Full Refund Window: For lifetime subscriptions, you are eligible for a full refund if you request it within thirty (30) days of your initial purchase date.
- After 30 Days: Due to the perpetual nature of lifetime access, lifetime subscriptions become non-refundable after the 30-day refund window has passed. No refunds (full or partial) will be issued beyond this period.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your registered email address for H3H3.site.
- Your full name.
- The type of subscription you purchased (Monthly, Annual, or Lifetime).
- The date of your purchase.
- The reason for your refund request.
Exceptional Circumstances
In rare cases where H3H3.site service experiences significant, prolonged, and documented downtime or a major service disruption that prevents you from using the core features for which you subscribed, we may consider refunds outside of the stated policy on a case-by-case basis. Such situations will be evaluated at the sole discretion of H3H3.site management.
Changes to This Policy
H3H3.site reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: [email protected]